Schedule Complimentary Oracle Knowledge Analytics Demo — Easier Access to Customer Intelligence
Knowledge Management Solutions Overview
PRS Consulting Services's suite of knowledge management solutions and services benefits leading high tech companies worldwide, helping them to achieve increased customer satisfaction and agent productivity. PRS Consulting Services's comprehensive knowledge management solutions help our customers leverage previously inaccessible data to provide intelligent, industry-knowledgeable search results.
Our solution set features the industry's leading technologies: Oracle Knowledge for Contact Center and Oracle Knowledge for Web Self Service. We leverage our in-house frameworks to accelerate implementation and seamlessly integrate with surrounding systems.
PRS Consulting Services offers a full spectrum of Knowledge Management IT Solutions, including:
PRS Consulting Services leverages its functional and technical experience in CRM, CTI, middleware and integration to deliver a fully-integrated solution that helps high tech companies address key goals of knowledge management, such as:
Organized and consistent knowledge-base
- Single repository of knowledge content
- Standardized authoring and publishing format and workflow
- Role-based access
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Insight into customer behavior
- Reports for determining customers' top queries, queries not fulfilled, most relevant rules, concepts and click-throughs
- Reports giving insight into cross-sell/up-sell opportunities
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Better search experience for customers, partners, and employees
- Faster search results
- Higher search relevancy
- Search based on user intent instead of keywords
- Easier filtering of search results
- Enhanced user interface
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Easier access to knowledge and solutions for call center agents
- Quick access to documents relevant to customer queries and problems
- Ability to link searched documents to customer case
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Why PRS Consulting Services?
PRS Consulting Services is an Oracle Gold partner with a proven history implementing Oracle Knowledge in both on-premise and on-demand environments. As a pioneer of Oracle Knowledge services, we provide ongoing managed services for Oracle Knowledge clients throughout the world. PRS Consulting Services's 15+ years implementing, migrating and interfacing with multiple CRM applications, including Siebel, Oracle CRM OnDemand and Salesforce.com, enable us to deliver flexible solutions based on each client's unique requirements.
Contact us today to learn more about PRS Consulting Services's knowledge management solutions.
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Client Testimonials
"You rock :)"
Project manager, Global Business Solutions at a major appliance manufacturer
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