Increase Your Competitive Advantage with PRS Consulting Services's Oracle Knowledge Production Lifecycle Services
In a variety of industries, high-performance, high-value customer support represents a competitive differentiator that impacts customer retention, revenue per customer and overall corporate profits. For Oracle Knowledge products, high performance becomes even higher with PRS Consulting Services's production lifecycle services.
PRS Consulting Services provides comprehensive managed services unique to Oracle Knowledge applications, including:
 Production Support: Triage and root cause analysis; patch installation, including production change management; customization support
- Administration & Tuning: IM and Workbench modifications and configurations; search tuning; adding and enhancing crawlers
- Proactive Monitoring: Addressing performance trends before they become issues in search performance, crawlers and ETL processing; business trend monitoring and recommendations for customer usage, content effectiveness, process improvements and other areas
- Continuous Improvement: Quarterly allotment for ongoing improvements in areas such as context variables for analytics optimization, look and feel of dictionary objects, navigational facets, configuration updates and minor UI customizations
- Project Management: Requirements gathering for continuous improvement activities, activity prioritization and reporting, system health and maintenance management, and release schedule planning and management
PRS Consulting Services has an established Oracle Knowledge managed services team and formalized processes for ongoing Oracle Knowledge support to ensure productivity, efficiency and smooth functioning of your Oracle Knowledge solution, delivered against mutually agreed upon service level targets.
PRS Consulting Services's on-site or blended on-site/offshore models give you the flexibility needed for a cost-effective solution that meets your specific requirements.
Contact us today to discuss your Oracle Knowledge production lifecycle management needs.
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