PRS Consulting Services's Oracle Knowledge Upgrade Services
Staying current with the latest versions of any application can be challenging. Knowing when – and whether – to undertake an upgrade requires analysis of your unique situation balanced with the benefits that the new release can provide. To help you achieve a risk-minimized, rapid upgrade, PRS Consulting Services offers a comprehensive upgrade solution.
Oracle Knowledge Upgrade Planning with PRS Consulting Services
Our knowledge management experts work directly with your team to evaluate business requirements and compare them with the capabilities in the latest release of Oracle Knowledge. Based on your unique situation, PRS Consulting Services experts document and quantify anticipated benefits and deliver a roadmap, recommendations and plan of action.
As part of the planning, our experts identify any risk areas associated with technology, testing and business downtime, and recommend steps to mitigate any risks. We evaluate and plan for the upgrade impact to all users of the Oracle Knowledge products including end customers, customer support agents, content authors, and operations and executive management. After studying the previous product implementation, PRS Consulting Services works with the client to plan for new customizations, implementation of relevant existing customizations and elimination of any previous customizations that are no longer needed, in order to ensure a stable environment with the lowest Total Cost of Ownership (TCO).
PRS Consulting Services leverages its deep knowledge of Oracle Knowledge products to ensure that our clients benefit from all the new functionalities and integration improvements in the upgraded product.
Oracle Knowledge Upgrade Delivery with PRS Consulting Services
PRS Consulting Services’s upgrade delivery approach ensures optimal customer and agent interfaces, seamless integration with your CRM system and updated analytics to support effective decision making, as well as continual improvement of the search functionality.
PRS Consulting Services leverages its development, implementation and upgrade experience in Oracle Knowledge products to deliver upgrades that are cost efficient and rapid. Using documented processes and checklists, PRS Consulting Services’s approach ensures a high-performance architecture, reliable load handling and fast search results.
Contact us today to begin planning your Oracle Knowledge upgrade with PRS Consulting Services.
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