Mobilize your field force and Customers by empowering them with ubiquitous access, portability, business information anytime, anywhere.
There has been widespread adoption of mobile applications in the insurance industry. The draw? Mobility and portability–the ability to access services ubiquitously, on the move.
Customer centric organizations have already empowered their sales forces and staffs with mobile access and the benefits are clear. However, they are stopping short of the full capabilities a truly mobilized environment can offer. Typical usage has been restricted to voice communication alone and has lacked incorporation of wireless data transformation. Therefore, the extensive benefits of mobility have yet to be realized.
PRS Consulting takes a holistic approach with its mobility solutions, delivering enhanced communications efficiencies along with timely knowledge dissemination which in turn results in increased organizational productivity and profitability for our insurance clients.
PRS Consulting’s Mobility Solution
Realizing the full potential of mobile solutions for Insurance, PRS Consulting offers a solution which:
- empowers businesses with access to the information they need most, anytime and anywhere.
- expedites the sales process and self servicing, including claims notification and the claim adjudication process, by and for various constituents of insurance distribution and administration.
The PRS Consulting Mobile Solution Framework was developed keeping in mind the requirements of both the field force who carry out the sales and claims adjudication process and the customers themselves who need access to relevant information and infrastructural support during the ordeal of an accident or loss suffered.
The components of a mobilized environment work together across the customer, the claims adjuster and the insurance agent as follows:
Self Servicing Components
- Claims FNOL submission, photos upload, roadside support
- Quote Generation and locating the local agent
- Status Updates-claims, policy updates
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- Premium Billing and Payments
- Sales promotional broadcast
- E-mail, Alerts, SMS etc
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Adjuster Components
- Notification - data import from back end applications
- Integration for uploading photos from the accident site
- Report & Proof of loss submission
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- Online repair and repair cost database
- Data Entry for real time back-end updating
- Reports Generation such as Summary report, Loss estimate
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Agent servicing components
- Quote Generation, retrieve real time policy data
- Policy, Commission status updates
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- Real-time access to email, calendar
- Alerts, Broadcast, Messages about new launches, performance tables
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PRS Consulting Advantage
Customers of the Insurance Company
- Minimized effort and time for claims submission and new purchases
- Immediate and seamless support from Insurance company service providers
- Superior customer service with faster insurer response time
- Full self servicing capabilities
Insurance Company
- Improved operational effectiveness and efficiency gains
- Reduced cycle time for sales and claims processes
- Increased attraction and retention of next generation of agents
- Higher customer satisfaction and retention
- Stronger brand value and competitive edge
- Faster information sharing and better management insight into agents’ activities and customer preferences
- Elimination of duplicate data entry and data errors
Field Force
- Real-time access to email, calendar and customer information
- Increased sales generation activities due to improved operational efficiencies
- Enhanced Sales force and Agent (SFA) productivity
- Expedited quote process due to greater access to leads and customer information
- Increased productivity due to seamless information access and self-service support across the Claims/Customer value chain.
Contact us to Mobilize your existing applications.
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