SaaS or Hosted Platform Implementation & Support Services
Software as a Service and hosted platform offerings deliver tremendous value to businesses in terms of cost savings and ability to leverage technology advancements earlier and with minimal disruption. However, the risk of service outage leading to financial loss is still present, necessitating stringent Service Level Agreements (SLAs). PRS Consulting Services specializes in implementing, integrating, operating, and supporting SaaS or hosted platforms and applications. Our mature processes ensure that your applications are proactively maintained and efficiently supported.
SaaS Platform Implementation Services
PRS Consulting Services works with industry leading hosting companies including Rackspace, OpSource, and Savis to set up the hosting infrastructure for secure, scalable and management business solutions. We work with our clients and the hosting providers to establish the necessary SLAs and supporting processes. With every new platform release, we manage application deployment to ensure minimal service disruption for our clients.
Services Scope:
- Setting up the hosting infrastructure
- Defining monitoring parameters
- Defining roles and responsibilities
- Establishing SLAs
- Deploying applications
- Onboarding new tenants
- Implementation and configuration changes for new tenants
- Customization
- Infrastructure maintenance
Platforms:
SaaS Integration and Operations Services
With hosted or SaaS-based applications, it is imperative to ensure your infrastructure supports the ability to:
- Make sure your applications are performing within expected parameters
- Identify and fix issues quickly
- Be able to accept new users seamlessly
- Implement enhancements and upgrades with minimal disruption
- Handle billing complexities
PRS Consulting Services takes a proactive approach to ensure SaaS or hosted deployments are integrated, monitored and supported to meet performance SLAs. We perform regular system health monitoring and incorporate automated alerts to notify our support team should any parameter fall below acceptable levels. Our services incorporate feedback and analysis for ongoing improvements as well as for planning future enhancements and upgrades.
Services Scope:
- Customer Service queue management
- 24*7 technical support and service availability monitoring
- Critical failure resolution and response on defined SLA parameters
- Root cause analysis for recurring issues
- Deployment pipeline management
- Proactive system health check
- Critical system parameter automation and alert configuration
- New customer on-boarding and configuration setup
- Report configuration and setup for end customers
- Analysis and feedback on infrastructural improvements
- Planning and implementation of upgrade projects
- BAT and System cross check after any deployments
- Database maintenance
Contact us to discuss your SaaS or hosted application support needs today.
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