In-store customer interaction has typically been restricted to the check-out counter. Savvy retailers are now looking for innovative ways to help increase the direct communication between their sales associates and customers, thereby delivering a superior shopping experience and improving both sales conversion rates and customer satisfaction.
PRS Consulting Services's Mobile Point of Service
PRS Consulting Services's Mobile Point of Service (mPOS) solution offers a compelling mobile platform with integrated peripherals, enabling store associates to move away from the registers and to handle customer purchases from any location in or near the store. Leveraging the cost-effective iPod touch platform with integrated barcode scanner and magnetic card swipe, the mPOS solution incorporates a handheld mini-register with a user friendly interface that integrates seamlessly with the retailer's existing POS environment - effectively effectively extending its reach to anywhere on the shop floor.
Features of the Mobile POS Solution
The Mobile POS solution is composed of a client application running on an iPod touch-based hardware platform. This handheld "register" is connected to PRS Consulting Services's Virtual POS (VPOS) Server which interfaces with Oracle Retail Point-of-Service. Through this integrated solution, users have access to all core sales functionality - including customizations - from the handheld devices.
Standard functionality includes:
- User authentication and security
- Scan or manually enter items
- View item details, including inventory
- Delete, cancel, suspend or retrieve a transaction
- Credit card payment using swipe or manual entry
- Accept electronic signature on screen via finger/stylus
- Customer data acquisition
- Print or e-mail receipt using PRS Consulting Services's eReceipt solution
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Out of the box, PRS Consulting Services's mPOS solution supports the Point of Service functionality appropriate for the sales floor, including product look-up, basic CRM and line busting. PRS Consulting Services also delivers customizations to incorporate promotions, gift cards, discounts, loyalty programs and so on.
Benefits of PRS Consulting Services's Mobile POS Solution
With mPOS, retailers leverage stronger integration of multi-channel sales activities within the store environment. The returns begin immediately, as sales associates increase their customer interaction. Retailers realize the following benefits from their mPOS implementations:
- Increased POS capacity without using valuable floor space
- Empowered sales associates are able to serve customers, from information to checkout, from anywhere on the shop floor
- Increased basket metrics and average tickets as associates can influence the customer during the most critical part of the decision-making process
- Reduced walkouts and increased customer satisfaction by shortening checkout lines - one of the major complaints customers have with in store shopping
- Incorporates industry standards for security of data and payment information
- Reduced total costs and time-to-value using the proven mPOS solution that seamlessly integrates with and extends your existing POS environment, preserving the POS upgrade path
Contact us to learn more or get started with our Mobile Point of Service solution. |
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