Salesforce Service Cloud
As described in PRS Consulting Services's Customer Support Solutions micro site, cloud-based customer support operations are rapidly gaining recognition. Gartner analyst Michael Maoz indicates "By 2013, at least 75% of customer service centers will use some form of SaaS application as part of the contact center solution." (Gartner Magic Quadrant for CRM Customer Service Contact Centers, Michael Maoz, April 15, 2011).
The technology of choice for cloud-based customer support is Salesforce Service Cloud, which is lesser known than Salesforce Sales Cloud but experiencing rapid growth in adoption. The many benefits include:
- Lower total cost of ownership
- Flexibility to quickly and easily add users or shift the support volume among geographies and business divisions
- Improved functionality compared to legacy systems
- Simplified implementations and customizations
PRS Consulting Services's Salesforce Service Cloud offerings include:
- Implementation & configuration
- CTI integration
- Mobile integration
PRS Consulting Services can help you with your Salesforce Service Cloud activities today, from initial implementation to rollouts across business units and geographies, to ongoing support.
Contact us now to discuss your needs.
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