Industry Leading Tools, Technologies and Services
Our partnerships are a fundamental component of our approach to Transformational Customer Support. Businesses who make the choice to move their operations to the cloud gain the benefit of the vast innovation that thrives in the cloud ecosystem. PRS Consulting Services is committed to continually enhancing our service offerings to leverage these advancements and make them available to our clients.
Cloud Service Providers
  The Service Cloud is the platform for modern customer service, featuring everything from "knowledge as a service" to social CRM integration. The payoffs to business include more informed agents and customers, plus real-time service conversations.
PRS Consulting Services partners closely with salesforce.com to gain deep expertise on the platform and to incorporate best practices for planning, transition, integration, customization, implementation and support into our methodologies. Our CRM specialists are certified by salesforce.com to better equip them to provide the SLA-driven services, business and IT strategy required to help you take full advantage of your cloud-based customer support solution.
 Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. Oracle CRM On Demand enables organizations of all types and sizes to:
- Get smarter—with contextual intelligence, real-time and historic analytics, and adaptive business planning.
- Get more productive—with integrated sales and marketing in the cloud, Outlook/mobile integration and industry specific solutions.
- Get the best value, period—with a lower total cost of ownership, enterprise grade security and your choice of multi-tenancy or single-tenancy options.
PRS Consulting Services's rich experience with Oracle Siebel CRM coupled with our focus on Oracle's CRM On Demand, gives businesses the best combination of skills to design and deploy the optimal customer support solution that will transform and modernize their CRM operations.
Value-Added Providers
 InQuira is a leader in the leading provider of high value Knowledge Management for CRM. Their solutions integrate with Cloud Service Providers and include capabilities to knowledge-enable the contact center, incorporate web self-service into your customer portals, and integrate social networking into your customer support solutions. PRS Consulting Services has worked closely with InQuira to integrate knowledge management into our overall Transformational Customer Support services framework.
Jive's enterprise social networking platform allows you to engage employees, customers, and the social web. The Jive Engage platform integrates social networking tools that businesses are familiar with so they can focus on what matters.
 Cast Iron OmniConnect is a complete cloud integration platform. It provides everything that small, midsize, and large companies need to successfully integrate the hybrid world of public clouds, private clouds, and on-premise applications.
PRS Consulting Services has incorporated the Cast Iron platform into our tools and frameworks for delivering seamless integration with your existing business application environment.
Contact us now to learn more.
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