Transformational Customer Support & Services
Are you considering making some changes to your customer support processes? Maybe you're unable to build the kind of interactive relationship you want with your customers, or your IT and customer support costs are sky rocketing, or you can't get the accurate data you need fast enough to make sound decisions in order to stay ahead of the game. Whatever the business drivers for your transition to next generation CRM, PRS Consulting Services can help design the best path to a solution that fits your unique business and technical requirements.
Cloud-based Customer Support
Transitioning part or all of your customer support functions to the cloud is an important first step in modernizing your CRM operations. PRS Consulting Services will help you get there quickly with a fully-integrated solution from the leading providers Salesforce.com & Oracle CRM On Demand.   Our Service Cloud Transition Accelerator includes tools and frameworks to govern the process from assessment to implementation to enable a smooth transition to cloud-based Customer Support.
Knowledge-enabled Customer Support
Fast access to relevant information for your customers and for your customer support agents is the key to improving the end-to-end customer support experience. PRS Consulting Services will help you leverage the latest CRM knowledge management technologies, including Inquira and Salesforce KM, to ensure your solution moves beyond data clutter straight to searchable, intelligent information.
Socially-connected Customer Support
Community. Reach. Peer-to-Peer Communication. Self-help. These are but a few of the promises of a social CRM solution. PRS Consulting Services will help you incorporate the opportunity of social technologies, including industry-leading Jive, directly into your overall customer support operations so that your customers and agents can get to the information they need when they need it most.
Contact us to learn more about how PRS Consulting Services can help you modernize your customer support operations today.
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