Jump Start Your Transition to the Cloud
To simplify and expedite the move from on-premise CRM applications to cloud-based customer support operations, PRS Consulting Services has created the Service Cloud Transition Accelerator that includes tools and frameworks to govern the transition process, from assessment through implementation.
The toolkit was designed by PRS Consulting Services's seasoned customer support and CRM experts with in-depth understanding of leading on-premise CRM applications Siebel and Clarify. We have mapped the functional and data requirements of these applications to the capabilities and data requirements of Salesforce Service Cloud.
As clients progress through the Transition process, they can avail of the following tools, frameworks and methodologies to enable rapid execution at each milestone:
- Overall project estimation
- Fit-Gap analysis for functionality and required customizations for Clarify and Siebel users
- Application integration
- Data mapping and migration
- Multi-channel integration for mobile, email, chat
- Knowledge management solutions integration including Salesforce Knowledge and Inquira
- CTI integration using LiveOps
PRS Consulting Services has already incorporated the components of the Service Cloud Transition Accelerator into our service offerings for Salesforce Service Cloud migrations. For more information or to get started with your transition to the Cloud, please Contact us . |
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