Your Fastest Path to a Smooth Transition to Cloud-based Customer Support
While many organizations are excited about the opportunities and benefits of moving their customer support operations to the cloud, concerns and confusion often lead to inaction—leaving the IT team with the daunting task of trying to meet changing business requirements without the fundamental tools it needs for success.
Among the various concerns are:
- Can a cloud-based system meet our business needs?
- How do we enable customers to use a self-service portal?
- Should we use an on-premise or hosted model?
- Can we fully integrate the new system?
- Do we need extensive customization?
- How should we migrate our data to the new system?
- What is the new cost model? What are the savings?
Ultimately, businesses are seeking a low-risk transition to the cloud.
PRS Consulting Services's Customer Support Cloud Transition Blueprint Service
PRS Consulting Services's Cloud Transition Blueprint service incorporates the core elements of our established, best practices-based assessment services with specific steps relevant for moving your customer support operations and data to the cloud. We have partnered with Salesforce.com to ensure our processes map fully to the SFDC environment. The Blueprint process is 2-3 weeks in duration and results in a solid business case supported by a cost structure and TCO model accompanied by a detailed blueprint to govern your transition process.
PRS Consulting Services's established, multidimensional partnerships with Salesforce.com and Oracle CRM On Demand help ensure your smooth transition to a new environment. In addition, our customer support experts have more than two decades of experience with leading CRM applications, including Siebel and Clarify, and large enterprise projects. PRS Consulting Services has incorporated this deep domain knowledge into the Transition Blueprint framework in order to expedite the fit gap analysis and ensure the optimal design and architecture of the proposed cloud-based solution.
Contact us to learn more about how PRS Consulting Services can help you map out the best path to transition your customer support operations to the cloud. |
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