Moving to the Cloud Has Never Been Easier
Once you have committed to making the move to the cloud, a number of key decisions are needed to ensure a clean transition from your on premise application to your cloud-based solution. What customizations are required? How should you build your data migration strategy? How will you manage integration with your existing business applications?
PRS Consulting Services's Customer Support Cloud Transition Services
PRS Consulting Services's Cloud Transition methodology simplifies this process and ensures the fastest path to the successful implementation of your customer support services in the cloud.
After a review of the project requirements, we will perform a Fit-Gap Analysis between your existing CRM solution and your chosen cloud-based customer support provider. PRS Consulting Services's Practice Team has two decades of experience with the established CRM solutions, including Siebel, Clarify and others, and we have partnered with the key cloud-based customer support providers. We leverage ourexisting capabilities matrix to guide the process and map out what customizations, if any, will be required.
For clients who choose Salesforce as their cloud provider, we have created a Service Cloud Transition Accelerator which governs the transition process with tools, frameworks and guidance to optimize the transition strategy from your customer support application to the Salesforce Service Cloud. Our solution design and architecture incorporates these elements up front, to jump start the process and ensure we are using best practices at every step, thus minimizing project risk
Data Migration Considerations
A critical step in the transition process is the data migration strategy. Depending on your needs and existing data architecture, this may also include data cleansing and profiling. PRS Consulting Services has experience with leading data management tools, including those from Microsoft, Oracle and Informatica.
The Service Cloud Transition Accelerator also incorporates frameworks for mapping your established CRM data to the Salesforce database, greatly simplifying the data migration process. After your data is mapped, we will establish a pilot program to ensure successful migration to your service cloud database.
Integration and Customization
Our team of experts will design an integration architecture that leverages leading integration tools, such as Force.com and IBM's Cast Iron, for SaaS-based application integration for your Cloud-to-Cloud or Premise-to-Cloud solution.
Before initiating the migration process, PRS Consulting Services will deliver a full test suite and undergo user acceptance testing and training for both IT and the field. The team will govern the full go-live transition process to ensure you are up and running with your cloud-based customer support operations with minimal downtime.
For clients who wish to utilize our services for ongoing maintenance and support of their new cloud-based operations, PRS Consulting Services also offers Cloud Support Services.
Contact us to learn more about how PRS Consulting Services can help you transition your customer support operations to the cloud today.
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